Terms of service

Last updated: 12 November 2026

Welcome to our online store, operated by ROSE IN SKY LTD. By accessing our website or purchasing products from us, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. Business Information

This website is operated by:

ROSE IN SKY LTD

Business Address:
153A Station Road
Edgware, HA8 7JS
United Kingdom

Email: sidra.kanwal2022@outlook.com

We are a UK-based online retailer specialising in genuine branded cosmetics, makeup, skincare, beauty and personal-care products.

2. Products and Authenticity

We sell genuine branded products purchased from legitimate suppliers and wholesalers.

Our product range may include products from Maybelline, L'Oréal and other established beauty brands.

We endeavour to provide accurate product descriptions, photographs, colours, shades, sizes and other relevant information.

However, product colours may appear slightly different depending on your device's display settings.

Customers should check the product packaging for ingredients, usage instructions, warnings and allergy information before use.

Unless expressly stated otherwise, ROSE IN SKY LTD operates as an independent retailer and does not claim to be an official or authorised representative of any manufacturer.

3. Prices and Payments

All prices are displayed in British Pounds Sterling (GBP).

ROSE IN SKY LTD is not currently registered for UK VAT. Accordingly, we do not separately charge UK VAT on our sales.

Any applicable delivery charges will be clearly displayed before the customer completes checkout.

Payments are processed securely using the payment methods available at checkout, including supported payment services provided through Shopify.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order, we will contact you and offer the opportunity to proceed at the correct price or receive a refund. We will not charge additional amounts without your agreement.

4. Orders and Availability

By placing an order, you agree to provide accurate billing, delivery and contact information.

An automated acknowledgement confirms that we have received your order. A contract for the sale of goods is formed when we accept your order, normally by confirming dispatch, unless acceptance is expressly confirmed earlier.

All orders are subject to product availability and payment authorisation.

If we cannot fulfil an order, we will notify you and refund any amount paid for the unavailable goods.

We reserve the right to decline orders where there is a legitimate reason, including suspected fraud, incorrect product information or stock unavailability, subject to applicable consumer law.

5. Shipping and Delivery

We currently focus on deliveries to customers within the United Kingdom.

Delivery charges and estimated delivery times are displayed during checkout.

We may use third-party fulfilment providers, including Amazon Multi-Channel Fulfilment (MCF), to store, pack and dispatch customer orders.

Orders may therefore arrive in packaging supplied by our fulfilment partners.

Delivery estimates are provided in good faith. If delivery cannot take place within the agreed timeframe, we will communicate with you and respect your statutory rights.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed.

Responsibility for the goods generally passes to the customer when the customer, or a person identified by the customer, takes physical possession of them, subject to applicable law.

For additional information, please refer to our Shipping Policy.

6. Order Cancellations

Customers may request cancellation by contacting us at:

sidra.kanwal2022@outlook.com

Some orders are processed automatically through third-party fulfilment providers, meaning it may not always be possible to stop an order once fulfilment has begun.

This does not affect your statutory cancellation rights.

For eligible online purchases, customers generally have 14 days after delivery to notify us of their decision to cancel without giving a reason.

Customers then have a further 14 days to return the eligible goods.

For orders delivered separately, the cancellation period generally begins after receipt of the final item.

Please refer to our Return and Refund Policy for full details and applicable exceptions.

7. Returns and Refunds

Returns and refunds are handled in accordance with our published Return and Refund Policy and applicable UK consumer protection legislation.

Certain products supplied with hygiene seals may be exempt from change-of-mind cancellation rights once unsealed, where the relevant legal conditions are satisfied.

Customers retain their statutory rights in relation to faulty, damaged, incorrectly supplied or misdescribed goods.

For ordinary change-of-mind returns, customers are responsible for direct return shipping costs where permitted by law and disclosed before purchase.

Please contact us for the appropriate return address. Do not send returns directly to an Amazon fulfilment centre.

8. Product Safety and Use

Customers should use all cosmetics and personal-care products in accordance with the manufacturer's instructions.

Please check ingredients and warnings before use, particularly if you have known allergies or sensitivities.

Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

We do not make medical or therapeutic claims about products unless those claims are appropriately supported and permitted.

Nothing in these terms excludes or restricts liability that cannot legally be excluded.

9. Intellectual Property

All website content, including original text, graphics, layout and design, is protected by applicable intellectual property laws.

Product names, manufacturer logos and trademarks belong to their respective owners.

References to third-party brands are used to identify the genuine products being offered for sale and do not imply endorsement, sponsorship or official affiliation.

You must not reproduce our original website content for commercial purposes without permission, except where permitted by law.

10. Customer Responsibilities

Customers agree to:

Provide accurate order and delivery information.
Use the website lawfully.
Avoid fraudulent transactions or misuse of payment services.
Respect the intellectual property rights of ROSE IN SKY LTD and third parties.
Contact us promptly if they identify an issue with an order.

These requirements do not limit your statutory consumer rights.

11. Website Availability

We aim to keep our online store accessible and functioning correctly.

However, temporary interruptions may occur because of maintenance, technical problems or third-party service disruptions.

We may update, modify or improve website features as necessary.

Where an interruption affects an existing order, we will continue to meet our contractual and statutory obligations.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

We are responsible for losses caused by our breach of contract or negligence where those losses were reasonably foreseeable.

We are not responsible for losses that were not reasonably foreseeable, except where the law provides otherwise.

13. Privacy and Personal Information

We collect and process personal information necessary to manage orders, payments, deliveries, customer support and other legitimate business activities.

Customer information may be shared with payment processors, delivery providers and fulfilment partners where necessary to provide our services.

For more information, please refer to our published Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service to reflect changes in our business operations, services or applicable legal requirements.

Updated terms will be published on our website.

Changes will not retrospectively remove rights or alter obligations under existing contracts without a lawful basis or the customer's agreement where required.

15. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Customers retain any mandatory consumer protections and rights to bring proceedings that apply under the laws of their UK jurisdiction.

16. Contact Us

For questions about these Terms of Service, orders, delivery or customer support, please contact: