Refund policy

ROSE IN SKY LTD

At ROSE IN SKY LTD, we are committed to providing genuine branded beauty, skincare and cosmetic products. We want you to shop with confidence and understand your rights when making a purchase.

1. Returns and Cancellations — 14 Days

You have the right to cancel an eligible online purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, please contact us within 14 days of delivery using the contact details provided on our website.

After notifying us of your cancellation, you have a further 14 days to send the eligible products back.

For orders delivered in separate parcels, the cancellation period generally starts after the final item has been delivered.

2. Cosmetics and Hygiene Restrictions

For health protection and hygiene reasons, certain sealed products may not be eligible for change-of-mind returns once their hygiene seal has been broken after delivery.

This may apply to eligible beauty and personal-care products, including lipsticks, foundations, mascaras, skincare and other cosmetics supplied with a protective hygiene seal.

The exception applies only where the product is genuinely unsuitable for return for health or hygiene reasons once unsealed.

Opening ordinary outer packaging does not automatically remove your statutory cancellation rights.

These restrictions do not affect your legal rights where products are faulty, damaged or not as described.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning eligible products.

Please contact us before sending a return so we can provide the appropriate return address and instructions.

Do not send products directly to an Amazon fulfilment centre.

Where goods are faulty, damaged or incorrectly supplied, we will cover reasonable return costs where required by law.

4. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Please include your order number, a description of the issue and photographs where available.

We will assess the issue and provide an appropriate remedy, such as a refund, replacement or other remedy in accordance with your statutory rights.

Nothing in this policy limits your rights under the Consumer Rights Act 2015.

5. Refunds

For eligible cancellations, we will refund the price of the returned goods and any applicable standard outbound delivery charge.

Additional charges for premium delivery services are not normally refundable beyond the cost of standard delivery.

Refunds will be made using the original payment method, unless otherwise agreed.

We will issue cancellation refunds within 14 days after receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever occurs first. Where no goods have been supplied, applicable statutory refund deadlines will apply.

Any permitted deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods will be made only in accordance with applicable law.

6. Order Cancellation Before Dispatch

You may request cancellation before your order has been dispatched.

As some orders are processed automatically through our fulfilment partners, we cannot guarantee that a cancellation request will stop an order already being prepared for dispatch.

Your statutory cancellation and return rights remain unaffected.

7. How to Request a Return

To request a return or exercise your cancellation rights, please contact our customer service team using the contact information published on our website.

Include:

• Your order number

• Your name

• The product you wish to return

• A statement that you wish to cancel or return the order

You do not need to give a reason when exercising a statutory change-of-mind cancellation right.

We will provide return instructions and the appropriate return address.

8. Model Cancellation Form

You may use the following form, although it is not mandatory.

To: ROSE IN SKY LTD

I hereby give notice that I cancel my contract for the sale of the following goods:

Product(s):

Order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

9. Contact Information

ROSE IN SKY LTD

For returns, refunds, order cancellations, damaged products or any other customer service enquiries, please contact us at:

Email: sidra.kanwal2022@outlook.com

Business Address: 153A Station Road, Edgware, HA8 7JS, United Kingdom

Please include your order number when contacting us about an existing purchase.

We aim to respond to customer enquiries as promptly as possible.

This policy does not affect your statutory consumer rights under UK law.