Shipping policy

Last updated: 12 November 2026

Thank you for shopping with ROSE IN SKY LTD. We aim to provide a reliable, convenient and affordable delivery service for all our customers.

1. Delivery Locations

We currently offer delivery to addresses within the United Kingdom.

International delivery is not currently available through our online store.

2. Shipping Costs

We offer FREE Standard Delivery on eligible orders shipped within the United Kingdom.

There is no minimum order value required for free Standard Delivery.

Any additional delivery options or applicable charges will be clearly displayed at checkout before payment.

3. Delivery Times

Our Standard Delivery service typically takes approximately 2–3 calendar days after dispatch.

Orders are generally processed automatically through our fulfilment partners.

Actual delivery times may vary depending on stock availability, order processing, destination, courier operations, weekends, public holidays and other circumstances.

The estimated delivery date shown at checkout or in your order confirmation is the most relevant estimate for your purchase.

Unless a different delivery period has been agreed, we will deliver goods without undue delay and within 30 days of the contract being formed.

4. Order Processing

Once an order has been successfully placed and payment has been confirmed, it will be prepared for fulfilment.

Orders may be processed through Amazon Multi-Channel Fulfilment (MCF) or another approved fulfilment provider.

Orders placed outside normal processing periods may take additional time to dispatch.

If an item becomes unavailable after an order has been placed, we will contact you and arrange an appropriate refund or alternative solution.

5. Packaging

We use professional third-party fulfilment services to store, pack and dispatch orders.

Your order may arrive in plain or unbranded packaging supplied by our fulfilment partners.

The appearance of the outer packaging may vary.

All items will be genuine branded products as described on our website.

6. Order Tracking

Where tracking information is available, we will provide it through your order confirmation, shipping notification or order status page.

Tracking updates depend on the fulfilment provider and delivery carrier.

If you have difficulty tracking your order, please contact us.

7. Incorrect Delivery Addresses

Customers are responsible for entering accurate delivery information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

As orders may be processed automatically, we cannot guarantee that an address can be changed after fulfilment has started.

This does not affect your statutory rights where delivery problems arise from our error or that of a delivery provider appointed by us.

8. Delayed, Missing or Damaged Deliveries

If your order is delayed, missing, damaged or marked as delivered but has not arrived, please contact our customer service team.

We will investigate the issue with the fulfilment provider or delivery carrier.

Where required by UK consumer law, we will arrange an appropriate replacement, refund or other remedy.

ROSE IN SKY LTD remains responsible for delivery when we arrange the delivery service, until responsibility for the goods legally passes to the customer.